Amada Colossos Resort Promise to You

Amada Colossos Resort Promise to You

Dear valued guests,
 
From the moment we have opened our doors we are welcoming you with open arms and a smile that comes from our heart in our beloved Rhodes. In this challenging time, love, and passion for everything we do are guiding our response to the unsettling situation created by the new coronavirus (SARS-CoV-2).
We hope that you, your loved ones, and your communities are staying safe and strong during this unprecedented event. Please know, that the safety and wellbeing of our guests and associates remain our top priority. Our team is always maintaining the highest standards of security and cleanliness. In response to the coronavirus, we are in communications with official authorities and closely monitor the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) updates to ensure that our safety and security procedures are intensified and aligned with official guidelines. 
Faced with the unprecedented turn of events, the Greek State, as well as other EU countries, recently adopted a law, compatible with EU law, that allows businesses in the travel industry to issue a voucher instead of extending an immediate refund. This voucher covers the deposit or pre-payment for all individual bookings from 23 February 2020 to 31 October 2020 under the above policy.
If the voucher is not redeemed within 18 months from the issue date, the entire amount will be returned at that time. This measure is valid both for individual refundable and non -refundable reservations.
We do regret any inconvenience this new legislation may cause. We truly believe, we are in this together and we want to thank you in advance for your solidarity.
We assure you that we will show you the same flexibility and respect, honoring your booking at any time over the next 18 months.  
In case you would like to receive this voucher, kindly contact our reservations department at reservations@amadacolossosresort.com for further details.
We are all navigating through the uncertainty that is affecting both our everyday lives and our plans. At Amada Colossos, it is with generosity and authenticity that we always stay united as a community. We are working tirelessly to support you, our partners, and our associates during this rough period. As this is a fluid situation, we will keep you updated accordingly.
 
Please rest assured that the eternal blue of the Aegean Sea and the golden feeling of Greek hospitality will always be waiting for you here in Rhodes. In the meantime, stay safe, strong, and hopeful.
 
Kind regards,
Aris Soulounias
Managing Director, Amada Colossos Resort

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